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Senior IT Business Analyst - CC&B

  • Country: United States
  • Advertiser: Axelon Services Corporation
  • Category: I.T. & Communications

Description:



Job Title: Senior IT Business Analyst - CC&B

Location: Oakland, CA - HYBRID

Type: Direct hire

Pay Range: $109,000.00 - $156,200.00

MIDPOINT: $132,600

Department Overview

  • Information Systems Technology Services is a unified organization comprised of various departments which collaborate effectively in order to deliver high quality technology solutions.


Position Summary

  • Analyzes and proposes system solutions for the Line of Business and IT organizations.
  • Acts as a strategic partner and business liaison who understands business content, procedures, processes and systems.
  • Assembles, analyzes, and translates business requirements into detailed requirements and functional specifications.
  • Performs feasibility analysis; develops project scope; provides recommendations on alternative solutions, project strategy, and deliverable prioritization.
  • Analyzes business needs and defines detailed requirements and validates solutions with the client.
  • This position is hybrid, working from your remote office and our Oakland Headquarters based on business need. The assigned work location will be within the client's Service Territory.


Job Responsibilities

  • Able to analyze and design solutions independently with limited guidance.
  • Able to lead medium to high complexity level requirements efforts and coaching or mentoring less experienced business analysts.
  • Able to perform peer review of requirements and designs documents.
  • Able to work effectively with other groups to persuade, exchange ideas and foster cooperation.
  • Actively contribute to the business cases for IT projects and initiatives.
  • Analyze end-to-end business processes of moderate to high complexity and information needs of the clients in one or more business functional areas.
  • Anticipate client concerns and questions, and provide timely and professional client-focused communications.
  • Communicate IT processes to the business clients.
  • Comply with SOX and other standard process requirements.
  • Define and document business requirements for moderate-to-complex projects.
  • Demonstrates extensive knowledge of concepts, principles or practices in a specific business area.
  • Demonstrates familiarity with a number of the following areas: testing, project management, related Lines of Business, software development, SOX compliance, regulatory compliance, operational/disaster recovery, operations, maintenance, etc.
  • Demonstrates seasoned, experienced-based judgment in applying and adapting techniques with high credibility of the project team members.
  • Evaluate and document alternatives that will provide the most effective solutions to business problems.
  • Identify, propose and influence IT solutions to moderate-to-complex business problems; negotiate requirements and deliverables with the client.
  • May perform various additional activities, such as operation and maintenance support, application testing, etc.
  • May provide mentorship and guidance to less experienced employees.
  • Participates in project estimates.
  • Prepare or review test plans and perform quality reviews of test results.
  • Provide consulting in information technology to the client to identify and satisfy the business needs.
  • Provide timely responses to client inquiries.
  • Review design and technical specification documents for alignment with business solution.
  • Understand the client's current and future business environment, effectively anticipate, identify and meet the business needs.


Qualifications

Minimum

  • Bachelor's Degree in Computer Science/Information Systems, Business, Engineering, etc. or equivalent work experience.
  • 4 years of experience in analyzing, designing and developing functional requirements, functional design, UX/UI design.
  • 3 years experience in business analysis.
  • Experience in project participation, high complexity.


Desired

  • Working knowledge of relational databases (SQL experience).
  • Working knowledge of UML.
  • Be able to work independently but within the framework of the team and product.
  • Be able to work well within a team setting.
  • Collaborate with cross-functional teams to maintain efficiency, consistency and achieve successful implementation of system enhancement.
  • Working knowledge of MS Office suite of applications, including Word, Excel, PowerPoint, Visio.
  • Excellent verbal and written communication skills.
  • 3 years of experience with Oracle CC&B applications, and data modeling.
  • Experience dealing with Call Center and/or Back Office centric business.
  • Understanding of database/schema architecture.